Cancellation and Refund Policy for floatlivings.com
Last Updated: May 27, 2025
At Float (floatlivings.com, operated by Maple, trade name Maple and Arjun Manchanda), we want you to be delighted with your purchase. This policy outlines the conditions under which cancellations and returns/refunds are processed.
Order Cancellations
We accept returns under the following conditions:
- Return Window: You may return items within [e.g., 14 days] of the delivery date.
- Condition of Items: Products must be returned in their original condition: unused, uninstalled, undamaged, and in their original packaging with all tags, accessories, and manuals included. Items that are returned damaged, altered, or show signs of use may not be eligible for a refund or may be subject to a restocking fee.
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Non-Returnable Items: Custom-made or special-order items.
Items marked as "Final Sale" or "Non-Returnable."
Gift cards. -
Reasons for Return: We accept returns for reasons such as: Product defects or damage upon arrival.
Incorrect item received.
Change of mind (subject to conditions below).
Return Process
- Initiate a Return: To initiate a return, please contact our customer service team at [Insert Customer Service Email, e.g., support@floatlivings.com] within the [e.g., 14-day] return window. Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Our team will assess your request. If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back the item(s). Do not send items back without an RMA number.
- Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet the conditions outlined in this policy.
Refunds
- Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Processing Time: Refunds will be processed within [e.g., 7-10 business days] of approving the return. The refund will be credited to your original method of payment. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
- Exchanges: If you wish to exchange an item, please follow the return process for the original item and place a new order for the desired item.
Damaged or Defective Items
- If you receive an item that is damaged in transit or defective, please contact us within [e.g., 48 hours] of delivery.
- Provide your order number, a description of the damage/defect, and photographic evidence.
- We will work with you to arrange for a replacement, repair, or full refund, including any shipping costs.
Contact Us
For any questions regarding our Cancellation and Refund Policy, please contact us: Email: [Insert Customer Service Email, e.g., support@floatlivings.com] Phone: [Insert Customer Service Phone Number]
Float reserves the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to the Site.
