Shipping and Delivery Policy for floatlivings.com
Last Updated: May 27, 2025
Thank you for shopping at Float (floatlivings.com, operated by Maple, trade name Maple and Arjun Manchanda). This policy outlines our shipping and delivery practices.
Order Processing
- Processing Time: We strive to process and dispatch all orders within [e.g., 1-3 business days] from the date the order is placed and payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
- Order Confirmation: You will receive an order confirmation email once your order is successfully placed. You will receive a separate shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods and Carriers
- We partner with reputable courier services to ensure your order reaches you safely and efficiently. The specific carrier used will depend on your location and the size/weight of your order. (e.g., FedEx, DHL, Blue Dart, Delhivery - you can list typical partners if known).
- Standard Shipping: Our primary shipping method.
- Expedited Shipping: May be available for select locations at an additional cost. Options will be presented at checkout if available.
Shipping Costs
- Calculation: Shipping costs are calculated based on the weight of your order, dimensions, and the delivery destination. The total shipping cost will be displayed at checkout before you complete your purchase.
- Free Shipping: We may offer free standard shipping on orders over a certain value [e.g., "Free standard shipping on all orders over $X / ₹Y"]. This will be clearly indicated on the Site and at checkout if applicable.
- International Shipping: For orders outside of [Specify Country/Region, e.g., India], shipping costs will vary significantly. Please note that international orders may be subject to import duties, taxes, and customs clearance charges, which are the responsibility of the recipient.
Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website, allowing you to monitor the progress of your delivery.
Delivery Address
- Please ensure that you provide a complete and accurate delivery address, including a valid phone number. We are not responsible for orders lost or delayed due to incorrect or incomplete addresses provided by the customer.
- P.O. Box addresses may not be accepted for all shipping methods or locations.
Receipt of Delivery
- Most deliveries will require a signature upon receipt to ensure secure delivery.
- Please inspect your package for any external damage before accepting it. If you notice significant damage to the packaging, you may refuse the delivery or note the damage with the carrier when signing.
Undeliverable Packages
- If a package is returned to us as undeliverable due to reasons such as an incorrect address, failure to claim the package, or unpaid customs duties (for international orders), we will contact you to arrange for re-shipment. Additional shipping charges may apply for re-sending the order. If we cannot reach you or you do not wish for the order to be re-shipped, we may issue a refund for the product cost, less the original shipping charges and any return fees charged by the carrier.
Shipping Restrictions
- We currently ship to [List Countries/Regions you ship to, e.g., "within India," "globally with some exceptions"]. Any specific restrictions will be noted.
- Some oversized items may have shipping restrictions or require special handling, which could incur additional charges. This will be communicated prior to finalizing your order if applicable.
Contact Us
For any questions regarding our Shipping and Delivery Policy, please contact us: Email: [Insert Customer Service Email, e.g., support@floatlivings.com] Phone: [Insert Customer Service Phone Number]
Float reserves the right to modify this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting to the Site.
